Find answers to the most common questions about SkolTrack features, subscription, and technical requirements.
What is SkolTrack?
SkolTrack is a Windows application designed specifically for WSET course providers to manage students, schedule courses, organize exams, and track tastings.
Is SkolTrack compatible with WSET qualifications?
Yes. SkolTrack supports all WSET qualification levels, from Level 1 to Level 3. Templates and workflows are tailored to meet the specific requirements of each level.
Does SkolTrack facilitate information exchange with WSET?
Absolutely. SkolTrack generates the required files for WSET and imports data from files received from WSET. For example, it can generate Candidate Enrolment Forms, extract candidate numbers from enrolment lists, import exam results from Grade Lists, and automatically split Student Letters for each candidate.
Can I try SkolTrack before purchasing?
Yes, you can try SkolTrack free for 30 days with full access to all premium features—no credit card required.
What are the system requirements for SkolTrack?
SkolTrack requires Windows 10 or later (64-bit), 4 GB RAM minimum (8 GB recommended), 500 MB available disk space, and .NET Framework 4.7.2 or later.
How much does SkolTrack cost?
We offer two subscription plans: Essential at €59/month (paid annually) and Ultimate at €99/month (paid annually). Both plans include all core features with different levels of support and advanced functionality.
Can I cancel my subscription at any time?
Yes, you can cancel your subscription at any time. Your access will continue until the end of your current billing period.
Is my data secure with SkolTrack?
Yes, we take data security seriously. All data is encrypted both in transit and at rest, and we follow industry best practices for data protection and privacy.
Do you offer training for new users?
Yes, we provide comprehensive video tutorials, documentation, and personalized training sessions to help you get the most out of SkolTrack.
Can I import existing student data?
Yes, SkolTrack supports importing student data from Excel files and other common formats. We also provide migration assistance for larger datasets.
Is technical support included?
Yes, both subscription plans include technical support. Essential plan users receive email support, while Ultimate plan users get priority email and phone support.
Can multiple users access SkolTrack simultaneously?
The Ultimate plan supports multi-user access with role-based permissions, allowing different team members to work with the system simultaneously.